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Database Administrator (IT3) -EPCOR Information Services

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EPCOR Information Services - Edmonton, Alberta; EPCOR owns and operates electricity transmission and water and wastewater facilities in the following regions: Alberta, British Columbia, Arizona and New Mexico; DBMS: Oracle and SQL Server; Operating System: UNIX/LINUX/Windows Servers; Career Opportunities .

Job Title Database Administrator (IT3)
Location Edmonton, AB, CA
Organization Name EUI, Business Services, Application Services
Department Description 

EPCOR provides clean water and wastewater, and safe, reliable power to the places in which we live and work. Not an easy job, but one we all take pride in. Join EPCOR and help keep the lights on and the water safe for your friends and neighbours. At EPCOR, it's all about providing more. All we're missing is you.


Headquartered in Edmonton, Alberta, EPCOR is one of Alberta's Top 50 Employers and our 2011 Corporate Accountability Report achieved an "A+" level of reporting under Global Reporting Initiative guidelines.


EPCOR Information Services (IS) performs operational and project activities for a diverse array of applications including Oracle E-Business Suite, GIS, Billing, Mobile Apps, Web applications, Work and Asset Management and small applications

Brief Description 
EPCOR Information Services is currently seeking an experienced Database Administrator to take on a full-time, permanent role on its Application Services team. Reporting to the Supervisor, Database Support, this individual will be accountable for the performance, maintenance and security of, as well as providing technical expertise for, EPCOR's Oracle and SQL enterprise databases and middle-tier applications in both operational and project environments.
Detailed Description 

The accountabilities of the Database Administrator include, but are not limited to:

  • Ensuring database and middle-tier application reliability and availability through proactive database and application maintenance and monitoring.
  • Delivering optimal results against appropriate performance metrics, including:
    • Incident Delivery and Responsiveness
    • Delivery on Change Request estimations
    • Customer Satisfaction Surveys
    • System Availability
    • Knowledge Management
  • Estimating, designing, and developing solutions to meet or exceed customer or project requirements and enhancement delivery targets.
  • Providing expert technical insight and guidance to peers regarding corporate databases and middle-tier applications.
  • Upholding information sensitivity requirements through contributing to and implementing corporate database security standards.
  • Reacting to system availability issues with the required urgency and overseeing root cause analysis on issues as a way of proactively preventing them in the future.
  • Maintaining and acquiring specialized database administration knowledge through active learning using a variety of technical knowledge sources.
  • Abiding by all Application Services departmental policies and processes to ensure consistent support and administrative practices throughout Application Services.
  • Providing valuable contributions to documentation and knowledgebase to allow for the long-term sustainability of EPCOR IS.
  • Employing open communication and problem solving skills to resolve customer issues and incidents efficiently and effectively within expected timeframes.
  • Executing daily job duties with a focus on continuous improvement of processes and systems.
  • Demonstrating a high performance, high discipline, safe, accountable, focused, innovative and achievement-oriented, easy to do business with manner of working.
Job Requirements 

The successful candidate must possess the following qualifications: 

  • Computer Science or Engineering degree or a Computer Engineering/System Technology diploma.
  • 7-10 years of directly related experience.
  • In-depth knowledge of database administration and IT control processes.
  • Specialized knowledge and skills within the following areas:
    • Oracle 9i, 10g databases
    • Oracle Enterprise Manager
    • Oracle PL/SQL
    • UNIX/LINUX/Windows Servers
  • Knowledge in any combination of the following areas is highly desired:
    • Oracle E-Business Administration
    • Oracle Application Server
    • Oracle BI Administration
    • Oracle WebLogic
    • Oracle Discoverer
    • SQL Server 2005/2008
    • HP Openview

To be our successful candidate, you must have the ability to effectively and efficiently process database and middle-tier related requests and tasks while operating within the relevant IT controls and process. You must also be able to react with urgency to troubleshoot critical issues when faced with database-related and middle-tier system availability situations during or after business hours. In addition, you have a proven ability to rationalize current Database Administrator and Information Services processes and look for opportunities to repair, replace, or remove these processes in an effort to maximize quality and efficiency within Information Services.


You also possess effective customer responsiveness and interpersonal skills for issue resolution, product delivery, and technical guidance in a manner that will foster trusting customer relationships. In addition, through acting with integrity, respectfully providing expert advice, and collaborating effectively with peers, you are able to build and foster solid working relationships. Your strong initiative enables delivery of operational excellence and continual process improvement in a highly visible area of Information Services. You take ownership of your work, striving to exceed stakeholders' expectations and contribute to achieving Information Services' and EPCOR's performance goals. Active learning skills and the ability to adapt positively to change will allow you to continually grow and meet the challenges of evolving technology, business, and support assignments.


Additional Details 

This position is eligible for a $1,000 employee referral reward!


Jurisdiction: CSU 52

Grade: IT3

Wage: $48.39 - $57.69 per hour

Hours of Work: 7.5 hours per day, 37.5 hours per week


EPCOR employees enjoy a variety of benefits, including:

  •  Competitive salary
  • Annual incentive (bonus) pay program
  • Paid vacation
  • Flexible benefits plan
  • Five paid personal days off each year
  • Access to internal and external career development programs
  • Financial support for personal development
  • Pension Plan
  • Financial support for employee wellness
  • Career opportunities in a wide variety of disciplines and operational areas
  • Financial support for charitable organizations that employees contribute to
How To Apply 

EPCOR only accepts resumes via on-line application at  If you choose to submit your resume by any other means, we cannot guarantee that your application will be considered.


We thank you for taking the time to apply and expressing interest in EPCOR.  We wish that we could personally respond to everyone who applies, however it is our practice to contact only those individuals selected for interviews.


EPCOR is an Equal Opportunity Employer. Positions are filled by means of open competition where the selection is based on job-related skills, training, experience, suitability and, where appropriate, seniority. Please note that all EPCOR positions are subject to a criminal records check.

Jurisdiction CSU52
Vacancy Closing Date 18-Jun-2012
Amount of Travel 
Work At Home 

Last updated on June 05, 2012