CAA South Central Ontario offers a wide range of fulfilling career opportunities in all areas of our business - including our Club, Insurance, Travel and Corporate Divisions. If you're ready to be part of an organization that rewards success and strives to help employees reach their work and personal objectives, consider a career with CAA.
Division : CAA South Central Ontario
Location : Thornhill ON CA L3T 7P9
Job Type : Full Time
Career Level : Experienced (Non-Manager)
Education : Certification
Category : Customer Support/Client Care,IT/Software Development,Creative/Design
Job Description :
Supervisor, BIRT CAA South Central Ontario has been successfully servicing our Members and Customers for over 100 years. Our vision is to be Canada’s leading membership organization, consistently exceeding our Members’ expectations.
Our high quality of service can only be achieved through our Employees. We are always looking for enthusiastic people who have a proven ability to provide exceptional experiences to our Members, Customers and Employees. The Member Care Centre (MCC) Division is seeking a highly motivated and career minded individual to join their team as a Supervisor, Business Intelligence Reporting Team (BIRT). The Business Intelligence Reporting Team (BIRT) creates and maintains reporting and business analysis of all CAA Call Centres and other areas . Working out of our Thornhill Head Office location, this role supports the MCC department and reports to the Manager, Control Solutions. In this leadership role you will have direct supervision of the BIRT staff, providing technical guidance and expertise to your team as well as mentoring and coaching on performance as it relates to task completion. You will identify process improvement opportunities to streamline and enhance efficiencies. You will be the Project coordinator for all BIRT requests and assignments and liaise with business line representatives. You will be responsible for the SQL databases and report development and maintenance
You will guide and participate in the design and associated tasks of report and analysis requests from business lines while working with business lines to acceptance of team created reports. As the Supervisor, BIRT you will be involved with web page development and maintenance. You will guide and participate in the design and associated tasks of web form creation and associated tasks of interactive web pages. You will meet regularly with business line representatives to review business lines current and future requirements and develop solutions to business needs while proactively suggesting reports and analysis to increase business awareness.
Job Requirements :
To be the successful candidate you will have SQL server certification, certification in database design, and Web design certification Project co ordination or management background is required coupled with strong analytical abilities and the ability to organize and focus team members. The successful candidate will have previous leadership experience and the proven ability to write requirements documentation, test plans, and tracking documents. If you are ready to join a driven team, please visit our website at www.caasco.com to apply online.